We are always here to help; the quickest way to an answer is often found in our FAQ's below or contact us with any other queries.
Yes. FXOpen EU is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 194/13 and holds a cross border license, authorizing the company to provide Investment and Ancillary Services to all European Union Member States.
All retail client funds are fully segregated under CySEC Client Asset Rules and are held in separate accounts to FXOpen's own funds.
All retail client funds are ring-fenced Tier 1 Banks.
Retail clients can trade with leverage of up to 1:30 for Major FX. 1:20 for Minor FX, Gold and Indices. 1:10 for Energy markets and Silver.
Professional Clients can have different leverage limits. For more information how to become a professional client click here.
You can have trading accounts in EUR or USD. You can fund your account in EUR, USD, GBP, AUD, NZD, ZAR, JPY or CHF.
You can have up to 10 trading accounts and have a selection of different currency accounts.
Under CySEC regulation, FXOpen EU is unable to provide PAMM and/or social trading.
Download the MetaTrader 4 or MetaTrader 5 app from either the App Store or Google Play.
Open the App and go to New Account -> Login to Existing Account -> Type fxopeneu in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.
Log in to the MY FXOpen area and select Add Funds. You can make deposits via Credit or Debit Card or Wire Transfer.
There is no need to change your ewallet as it is multicurrency. This means that you can hold different currencies at the same time. The EUR that you see is just the default when the account has not been funded. When you make a deposit of EUR, USD, GBP, AUD, NZD, ZAR, JPY or CHF it will show on your eWallet in the respective currency.
Log in to the MY FXOpen area and select Profile -> Forgot PIN or Password.
For a new PIN Select your e-wallet number which will starts XX in the top box and PIN Code in the bottom box.
For a new MT4 or MT5 Password select your MT4/MT5 account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.
The most common reason is that the password is being entered incorrectly. The best way to avoid this error is to copy and paste the password from the email you received when you opened the trading account.
Also make sure that you are trying to connect to the correct server.
Live Account Servers:
MT4 ECN Live Account = FXOpenEU-ECN Live Server
MT4 STP Live Account = FXOpenUK-Real1
MT4 Crypto Live Account = FXOpenEU-Real1
MT5 ECN Live Account = FXOpen-MT5
Demo Account Servers:
MT4 ECN Demo Account = FXOpenEU-ECN Demo Server
MT4 STP Demo Account = FXOpenEU-Demo STP
MT4 Crypto Demo Account = FXOpenEU-ECN Demo Server