Contact Us
We are always here to help; the quickest way to an answer is often found in our FAQs below or contact us with any other queries.
FXOpen UK
80 Coleman Street, London, EC2R 5BJ, United Kingdom
FAQs
Is FXOpen UK FCA regulated?
Yes. FXOpen UK is authorised and regulated by the Financial Conduct Authority (FCA) under FRN: 579202 in the United Kingdom.
All retail client funds are fully segregated under FCA Client Asset Rules and are held in separate accounts to FXOpen's own funds.
All retail client funds are ring-fenced Tier 1 Banks.
All retail clients of FXOpen UK, whether you are a UK citizen or not, have their funds fully protected up to £85,000 by the FSCS in the event that FXOpen UK is unable to return client money. More details can be found at: www.fscs.org.uk.
All retail client funds are fully segregated under FCA Client Asset Rules and are held in separate accounts to FXOpen's own funds.
All retail client funds are ring-fenced Tier 1 Banks.
All retail clients of FXOpen UK, whether you are a UK citizen or not, have their funds fully protected up to £85,000 by the FSCS in the event that FXOpen UK is unable to return client money. More details can be found at: www.fscs.org.uk.
What leverage can I trade with?
Retail clients can trade with leverage of up to 1:30 for Major FX. 1:20 for Minor FX, Gold and Indices. 1:10 for Energy markets and Silver.
Professional Clients can have up to 1:500. For more information how to become a professional client click here.
Professional Clients can have up to 1:500. For more information how to become a professional client click here.
What currency can I have trading accounts in?
You can have trading accounts in GBP, USD or EUR.
You can have up to 10 trading accounts and have a selection of different currency accounts.
You can have up to 10 trading accounts and have a selection of different currency accounts.
Does FXOpen UK offer PAMM and Social Trading?
Under FCA regulation, FXOpen UK is unable to provide PAMM and/or social trading.
Where can I download a trading platform?
You can compare the characteristics of the available platforms, and also download the terminal desktop or mobile version using this Platform Comparison Table.
Also you are welcome to use MT4, MT5, and TickTrader Web Platform.
Also you are welcome to use MT4, MT5, and TickTrader Web Platform.
How can I log in to a trading platform on my phone?
Download the app from either the App Store or Google Play.
Open the App and go to New Account -> Login to Existing Account -> Type fxopenuk in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.
Open the App and go to New Account -> Login to Existing Account -> Type fxopenuk in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.
How do I fund my account?
Log in to the Client Portal and select Add Funds. You can make deposits via Credit or Debit Card, Instant Bank Payment or Bank Transfer.
You can make a deposit using any available payment option .
You can make a deposit using any available payment option .
How can I change my Main Account currency?
There is no need to change your Main Account as it is multicurrency. This means that you can hold different currencies at the same time. The GBP/USD/EUR that you see is just the default when the account has not been funded. When you make a deposit of another currency (e.g. AUD) it will show on your account in AUD, and no conversion is required.
How can I reset my PIN or password?
Log in to the Client Portal and select Profile -> Forgot PIN or Password
For a new PIN select your ewallet number which will starts XX in the top box and PIN Code in the bottom box.
For a new Trader Password select your trading account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.
For a new PIN select your ewallet number which will starts XX in the top box and PIN Code in the bottom box.
For a new Trader Password select your trading account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.
Why can’t I log in to the trading platform?
The most common reason is that the password is being entered incorrectly. The best way to avoid this error is to copy and paste the password from the email you received when you opened the trading account.
Also make sure that you are trying to connect to the correct server.
Also make sure that you are trying to connect to the correct server.